Terms and Conditions for Man With Van Whitton

These Terms and Conditions apply to all bookings made with Man With Van Whitton for removal, transport, collection, delivery, clearance, and related moving services. By placing a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before making a reservation. These terms are intended to set out the basis on which services are provided, including the booking process, payment requirements, cancellation rules, liability limits, waste handling responsibilities, and the governing law that applies to any dispute.

In these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Whitton. References to “you” and “your” mean the customer, whether an individual, business, landlord, tenant, agent, or other party requesting the service. The words service, booking, and quotation cover all forms of moving, delivery, collection, loading, unloading, and associated work agreed in advance or requested on the day.

These conditions are written for UK customers and are intended to be fair, practical, and legally clear. They do not affect any rights you may have under consumer law where those rights cannot be excluded. If any part of these terms is found to be unenforceable, the rest will continue to apply. Where a quotation or written confirmation includes additional service-specific terms, those details will apply alongside these terms unless they clearly conflict, in which case the more specific wording will take priority.

1. Booking Process

All bookings are subject to availability and are only confirmed when we have accepted your request. A booking may begin with an enquiry, after which we may ask for details such as the collection and delivery locations, access restrictions, number and type of items, approximate load size, required dates, and any special handling requirements. We may provide an estimate or quotation based on the information you supply. If the information changes later, the price, timing, or vehicle requirements may need to be adjusted.

We reserve the right to decline a booking where the work requested is unsafe, unlawful, outside our capacity, or materially different from the description provided. A quotation is usually based on the agreed scope of work and may assume reasonable access, normal loading conditions, and that all items are ready to move at the agreed time. If the job proves to be larger, heavier, more complex, or more time-consuming than expected, we may revise the price before continuing.

2. Services Covered

Our moving and transport services may include domestic moves, single-item transport, furniture collection and delivery, light removals, student moves, office-related transport, and clearance services where lawful and agreed. Unless expressly stated otherwise, services do not include dismantling or reassembly, packing, storage, specialist lifting equipment, or the movement of prohibited items. Any additional tasks requested on the day are provided only if they are safe, lawful, and agreed by both parties.

Customers are responsible for ensuring that items are properly prepared for transport. This includes securing drawers, removing loose components, protecting fragile goods, and advising us in advance of unusual items such as oversized furniture, antiques, pianos, appliances, or anything requiring special handling. If an item requires two-person lifting, protection, or a specific vehicle type, you must disclose this before the booking is confirmed. Failure to do so may result in extra charges, delays, or refusal to carry the item.

We may refuse to move items that are dangerous, illegal, contaminated, excessively heavy, inadequately packed, or likely to cause damage to other goods or property. If an item is moved at your request despite a known risk, you accept responsibility for the consequences except where damage is caused by our negligence. We may also limit the number of items carried or the extent of assistance provided if we reasonably believe the work would put people or property at risk.

3. Pricing and Payments

Prices may be calculated on an hourly basis, fixed fee, minimum charge, or a combination of these methods depending on the nature of the job. Quoted prices may assume a specific start time, vehicle size, crew size, and access conditions. Unless otherwise stated, prices are exclusive of any additional waiting time, parking charges, congestion or access fees, disposal charges, and other third-party costs that arise during the service.

Payment terms will be confirmed at the time of booking or on the quotation. We may require a deposit to secure a booking, especially for larger jobs or peak periods. Unless stated otherwise, full payment is due on completion of the service on the same day. We may accept card payment, bank transfer, cash, or other agreed methods. Where payment is made by bank transfer, funds must clear in full within the agreed period.

You must ensure that payment is made by an authorised person and from lawful funds. If payment is declined, reversed, delayed, or disputed without valid reason, we may charge reasonable recovery costs and suspend further services. We are entitled to charge interest and compensation on overdue sums where permitted by law. Any invoices not paid on time may be passed to a debt recovery process, and you will remain liable for associated enforcement costs where recoverable.

4. Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether we have already incurred costs, reserved a vehicle, assigned staff, or turned away other work. Where a deposit has been taken, all or part of it may be retained to cover administration and lost opportunity costs, subject to applicable law and the circumstances of the cancellation.

If you cancel shortly before the agreed start time, fail to provide access, are not present when required, or are unable to proceed with the work for reasons within your control, we may charge a cancellation fee or the minimum booking charge. Where the delay causes us to wait beyond a reasonable period, waiting time charges may apply at the rate notified to you or, if none is notified, at a reasonable market rate. Any additional mileage or return travel may also be charged where appropriate.

We may reschedule or cancel a booking if circumstances beyond our control make it impossible or unsafe to complete the service, including severe weather, traffic disruption, accidents, vehicle breakdown, staff illness, or legal restrictions. In such cases, we will use reasonable efforts to offer a new appointment. We will not be liable for losses caused by rescheduling or cancellation due to events outside our reasonable control, except to the extent required by law.

5. Customer Responsibilities

You are responsible for ensuring that the property, items, and access routes are ready for the service. This includes making sure doors, lifts, stairways, driveways, parking spaces, and loading areas are available and suitable for use. You must obtain any permissions needed from landlords, building managers, neighbours, local authorities, or third parties. You must also provide accurate information about entry codes, time restrictions, parking conditions, and any special access arrangements.

You must inform us in advance if there are items of exceptional value, sentimental importance, or fragility so that we can assess whether additional precautions are needed. Unless agreed in writing, we do not provide insurance for goods packed by the customer where damage is caused by inadequate packing or pre-existing weakness. You are responsible for ensuring that fragile items are packed, labelled, and protected properly before transit.

If you ask us to leave items unattended, deliver to a third party, or place goods in a specific location, you do so at your own risk unless we agree otherwise in writing. It is your responsibility to inspect items promptly after delivery and notify us of any visible problems as soon as reasonably possible. Failure to report an issue promptly may affect our ability to investigate the matter and may limit any remedy available.

6. Liability and Insurance

We will take reasonable care when handling your property, but our liability is limited to losses caused by our negligence or breach of contract. We are not responsible for pre-existing damage, normal wear and tear, hidden defects, unsuitable packaging, or damage caused by items moving due to insufficient securing by the customer. We are also not liable for indirect or consequential losses such as loss of profit, missed appointments, business interruption, or emotional distress, except where such limitation is not allowed by law.

Where we are found liable for loss or damage, our liability will generally be limited to the reasonable repair cost, replacement cost, or declared value of the item, whichever is lower and supported by evidence. You must take reasonable steps to minimise any loss. We may request photographs, receipts, proof of value, and other evidence before considering a claim. Any claim should be made as soon as possible after the event and in any case within a reasonable period.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. If an item is damaged as a direct result of our handling, and we accept responsibility, we may choose to repair, replace, or compensate up to the appropriate limit. Our insurance arrangements, if any, do not create any wider liability than these terms set out.

7. Waste Regulations and Clearance Work

Where the service includes clearance or disposal, both parties must comply with applicable UK waste laws and regulations. We will only remove waste that we have agreed to handle and that is lawful for us to transport. You must not ask us to dispose of hazardous, controlled, or prohibited materials unless we have expressly agreed in writing and confirmed that we are authorised to do so. Examples may include chemicals, asbestos, clinical waste, gas cylinders, tyres, and electrical items that require specialist treatment.

You are responsible for declaring the nature of all waste before collection. If you fail to disclose restricted or hazardous items, you may be liable for any fines, losses, clean-up costs, or enforcement action that arises. We may refuse to take any item that appears unsafe, contaminated, or illegal to handle. Where waste is removed, we may pass it to licensed facilities or approved transfer stations in accordance with applicable rules.

Ownership of waste passes to us only to the extent permitted by law and only for the purpose of lawful transport and disposal. If items are collected under the understanding that they are for reuse, donation, recycling, or disposal, we may decide on the appropriate route unless a specific method has been agreed in writing. You must not place waste in our vehicle without permission or mix prohibited material with general waste. Any costs arising from incorrect classification or unlawful disposal requests may be charged back to you.

8. Delays, Access Problems, and Force Majeure

We are not responsible for delays caused by events beyond our reasonable control, including traffic, road closures, adverse weather, accidents, government restrictions, industrial action, fire, flood, or failures of third-party systems. If such an event occurs, we will make reasonable efforts to continue the service or rearrange the booking. Time estimates are approximate unless expressly guaranteed in writing. A delay will not automatically entitle you to a refund where the service is still capable of being completed within a reasonable time.

If access is difficult or unexpectedly restricted, we may need to change the method of loading or unloading, use additional labour, or return at a different time. Any extra cost caused by access problems may be added to the final invoice if they were not reasonably foreseeable when the quotation was issued. If the work cannot proceed because the access conditions are unsafe or unsuitable, we may treat this as a cancellation by the customer.

We may pause or stop work if continuing would risk injury, damage, or breach of law. In such circumstances, the decision of the crew on site will be final unless clearly unreasonable. If work stops for safety reasons, you remain responsible for payment for the time already worked and for any agreed call-out or minimum charge, unless the law requires otherwise.

9. Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should raise the issue as soon as possible so that it can be reviewed promptly. We may ask for photographs, written details, or other evidence to investigate the matter. Reasonable cooperation from both sides is expected. Any complaint will be considered on its facts, including the condition of the items before the move, the nature of the service booked, and the circumstances in which the issue arose.

Where a dispute cannot be resolved informally, both parties agree to try to settle it through good-faith discussion before starting formal proceedings. This does not prevent either party from seeking urgent legal relief where necessary. If any payment is genuinely disputed, you must pay the undisputed part by the due date. Refusing to pay the full amount without lawful reason may be treated as a breach of contract.

10. Governing Law

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute that cannot be resolved amicably, except where consumer law or mandatory legal rules provide otherwise. By using the service, you agree that the contract is formed and performed under this legal framework.

11. General Provisions

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking unless a newer version has been expressly accepted by both parties. No waiver by us of any term will operate as a continuing waiver, and any failure to enforce a right immediately will not prevent us from enforcing it later.

Any notice given under these terms must be in a form that can reasonably be retained, such as written message or email, unless we agree otherwise. If any clause is found invalid or unlawful, the remaining clauses will remain effective. These terms, together with the quotation or booking confirmation, form the entire agreement between you and us regarding the relevant service and replace any prior oral discussions to the extent permitted by law.

By proceeding with a booking for Man With Van Whitton, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that the information you provided is accurate to the best of your knowledge and that you are authorised to instruct the service on behalf of the relevant property, goods, or business.